Refund policy

At Trendi Pets, we value our customers and want you to adore your purchases without any worries about being stuck with something you're not thrilled with. We understand the challenges of online shopping, so we're committed to delivering top-notch service to ensure you're always happy shopping with us.

Returns

We happily accept returns or exchanges for items purchased from our website within 30 days of purchase under the following conditions:

  • The item shows no visible signs of damage

  • The product has never been opened nor used 

  • All original packaging is intact

Please note that any signs of damage will affect our guarantee. Items cannot be returned or exchanged after 30 days of purchase. 

Certain goods, such as intimate or sanitary products, are exempt from returns.

To initiate a return or an exchange, please contact Info@trendipets.com and provide your order confirmation email with the order number and reason of return. Our team will assist you based on the guidelines outlined on this page.

Return Shipping (if applicable)

You have 30 days to return your purchase. If the return is due to a quality issue or damage caused by us, we'll cover the shipping costs.

For all other returns, you are responsible for covering the shipping costs. If your item is valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item otherwise.

Refunds (if applicable)

After we receive and inspect your return, we'll send you an email to inform you. If your refund is approved, you'll have a credit for a new purchase in our store. 

Late or Missing Refunds (if applicable)

It's common for financial institutions to take a few days to process refunds (2-5 days). If you haven't received your refund after this time, please reach out to us at info@trendipets.com. We'll be happy to look into it for you!

Damaged Items

If you receive a damaged, defective or incorrect item, please contact our team at info@trendipets.com within 48 hours of delivery. We rely on timestamp information from the tracking link and delivery confirmation to process damage or return requests promptly. Please provide clear details, including photographs, for swift resolution.

Colors

While we strive for accurate color representation, variations may occur due to different monitor settings. We appreciate your understanding.

Limitation on Non-Damaged Item Returns

To maintain fairness for all customers, we've implemented a policy regarding returns for non-damaged items. You can initiate a return for non-damaged items once per order. This helps us prevent abuse of our returns system and continue offering high-quality products and services.

Feedback

We value your feedback! Whether you have questions, concerns, or suggestions, please email us at info@trendipets.com. Your input is essential to us, and we're always looking for ways to improve.